Last updated 19 September 2026
Delivery policy
Shipown is software. There is nothing to ship, no address to give, and no courier involved — what you buy is a licence key, and it is delivered the moment the payment is confirmed.
1. What is delivered
A licence key for the Shipown desktop application, valid for the period, seats and devices of the plan you bought. The application itself is a free download from the download page — Windows as an .exe installer, Linux as a .deb for Debian and Ubuntu — and the key is what activates it.
2. When it arrives
- On screen, immediately. The key appears on the success page as soon as the payment is confirmed, usually within a few seconds.
- By email, within minutes. The same key is emailed to the address you paid with. Check the spam folder before assuming it did not arrive.
A payment that needs a bank confirmation can take a little longer. The success page keeps checking and shows the key as soon as it exists.
3. Nothing is shipped
There is no physical product, no packaging, no shipping charge and no delivery address. Any field asking for one does not apply to this purchase.
4. If the key does not arrive
Use the key recovery page: enter the address you paid with and the key is emailed again. If the purchase is more than a day old a fresh key is issued in its place, which retires the old one.
If that does not help, email hello@pushops.dev with the payment reference. Every payment is recorded before a key is generated, so a payment is never lost even when key delivery fails.
5. Using the key
Install Shipown, open it, and paste the key when it asks. Activation ties the licence to that computer, up to the device limit on your plan. There is more in the download and installation docs.