Last updated 19 September 2026
Refund & cancellation policy
Shipown is software you can try before you pay, so this policy is short: an unused licence can be refunded within 7 days, and a licence that does not work is our problem, not yours.
1. Try it first
Every plan is the full product, and the free trial is the same application with a shorter period. Use the trial before buying — it is the surest way not to need this page.
2. When we refund in full
- You ask within 7 days of paying, and the key has not been activated on any device. We can see activations, so you do not have to prove anything.
- You were charged twice for the same licence, or charged and never issued a key.
- The application cannot be made to work for you because of a fault on our side, and we could not fix it within a reasonable time.
3. When we do not refund
- The licence has been activated and used, and the period you paid for has been running — the software was delivered and worked.
- You want a refund for a period already largely used. Part-period refunds are not given as a rule, though point 5 still applies.
- The problem is on your own infrastructure: a server you cannot reach, a provider outage, credentials you no longer have, or a change you asked the app to make.
- The licence was revoked for breaching the terms of service.
4. Cancellation
There is nothing to cancel. A purchase covers a fixed period and never renews by itself, so no subscription can keep charging you. When the period ends, the licence simply stops; buy again if you want to carry on.
5. If something is wrong, write first
Most refund requests are really a problem that can be fixed — a key that did not arrive, a device limit reached on a machine you no longer own, an activation that failed. Email hello@pushops.dev with the address you paid with and what happened, and we will look at it. If a key is simply lost, the key recovery page sends a new one without any of this.
6. How to ask for a refund
Email hello@pushops.dev from the address you paid with, with the payment reference or order id. We reply within two working days.
7. How a refund is paid
Approved refunds go back through whichever provider took the payment — Razorpay for a payment made in India, Dodo Payments for one made from outside it — to the card, bank account or UPI id used for the payment. They normally land in 5 to 7 working days, depending on your bank. A refund made through Dodo includes the tax they charged you. We cannot refund to a different account than the one that paid.
8. What a refund does to the licence
A refunded payment revokes the licence it paid for. The key stops activating Shipown on any device, and devices already activated lose access when they next check in. Your servers, your projects and your data are untouched — nothing of yours lives on our side.